Online Success Institute » How to keep your eBay shipping DSR’s high with best practices

How to keep your eBay shipping DSR’s high with best practices

Posted on March 3rd, 2008 by Janelle

In this Success Newsletter:

Just released - Success With Cindy - Additional Revenue Products for ESP’s pre-release CD - Learn the secrets of highly Successful eBay Educators in this CD filled with Profitable Practices
New Classes for this week – includes Best shipping practices, Trading Assistant training and one of your favorites, Home Run Secrets (garage and estate sale finds)
Come ‘Shop’ with me TODAY – speaking in Seattle for Crave

Remember, you can read the previous Success newsletters in the OSI Rock Star archives at http://osirockstars.com/?cat=5

I’m heading out to downtown Seattle to speak at the Shop08 conference – hope to see you there (details are below). Also, a quick pop quiz – I just ordered two items from eBay, guess which one came from the Rock Star:

“I want your transaction to be a five star experience. Please contact me if you feel that for any reason it was not.

I strive to make each sale safe and each item worthy of a five star rating. If you you feel this transaction was no up to five star standards, please contact me at….”

“You will receive feedback from me once YOU have first left feedback. If you leave neutral or negative feedback, I will mirror your feedback if no contact was made my phone to remedy the situation. Thanks again and have a lovely day!”

(no joking – that is what it really said…AND, this seller obviously has no clue that they can no longer leave feedback retaliation - thank God.)

Hhhmmmm, wonder who is going to get higher DSR’s on eBay and who is going to get more customers and who is going to make more money?

Our Rock Stars Rock! Haven’t joined yet? Head over to www.osiRockStars.com and join us Backstage on your tour of Success.

Just announced - Success With Cindy - Additional Revenue Products for ESP’s pre-release CD

Save 50% - Get this now at the pre-release price (Price goes back up this Friday) - www.SuccessWithCindy.com

An incredible 2+ hour show with 3 great guests. All are at different points of their Education Specialist adventure. Cindy & Janelle helped answer questions like:

Why ESP’s should have revenue products
What ‘back of the room’ sales are
The 3 types of revenue products
The #1 one marketing opportunity you have as an ESP
How to get your foot into colleges
What to do if you don’t want to create your own products
The best answers to the ‘always asked’ student questions
Dealing with retention rates
What rate to charge your students
The loophole listing that ALL esp’s should have

Recently Cindy and I did a class together for eBay Education Specialists where we did Live coaching about their businesses and helped create additional revenue products (back of the room sales) for them. The call was intense, it was thrilling, it was very powerful, and the information was inspiring – and all that was from the participants. Afterward, Cindy and I called each other and didn’t know what to say – it had been that incredible. All I remember was saying, ‘wow’…and then I think Cindy said it back to me. So, with the permission of the people we interviewed, Cindy and I wanted to put this incredible content onto a CD for others to have access to. We knew that anyone who was thinking of creating products for their business would want access to this information.

www.SuccessWithCindy.com

What an informational and motivational class! Janelle and Cindy take us all from the first of eBay and their first experiences teaching as ESP’s up to today and the ‘new kids on the block’ like myself just starting out.
They share revenue opportunities in ‘back of the room’ sales. What type items to tie in to the classes, where and how to get them. A great tip is using vendor give aways. As Janelle puts it, ‘the larger vendors have the budget for give aways and marketing’. Love it!
Janelle and Cindy also go through affiliate marketing to sell other peoples’ products to enhance your revenues. Some great tips here…I ran out of page to write on when taking these notes!
I enjoyed listening to the ideas Janelle and Cindy had for the three ESP’s to help them set up their advertising, improve their Instructor bio pages, PR packets to hand out…the list goes on and on. Very informational. I’ve gotten so many ideas just listening to this one class! Janelle mentioned everyone would be working for awhile after the class with all the info contained..exactly where I’m headed now!
Thanks again to everyone on the podcast…Janelle, Cindy, Patti, Melissa and Marlene. I know everyone appreciates all of you for this wonderful insight!

Mary Evans - Drei Katzen Media

We are getting ready to release that new CD,

Success With Cindy -

Additional Revenue Products for ESP’s pre-release CD

Learn the secrets of highly Successful eBay Educators
in this CD filled with Profitable Practices

And are offering it for pre-release at www.SuccessWithCindy.com Take advantage of the pre-release savings price - $49 NOW. When it arrives from the printer the price on the website will be $97.

“Cindy & Janelle bring us two full hours of incredible & motivational suggestions for Education Specialists to increase their success. As a new ES, with my first class next week, this was just the class I needed to get my gameplan ready! Unfortunately we are not ALL fortunate enough to have an entire state to ourselves like Melissa of Infant Traveler, so we have to try to stand out from the rest of the ESPs in our areas. No better way to do that than by listening to two of the world’s top ESP’s bat their exciting ideas around for us all to benefit from. No better mentors on the planet to learn from! Listen VERY closely to the little-known classified ad advice shared here! YES!!”

Jim Nelson - http://grandpas.poweru.biz

www.SuccessWithCindy.com

New Classes for this week…

Hey…get registered ASAP for this week’s classes. All OSI Live classes are fr-ee to attend and instructions are included during the registration process for both the podcasts and the webinars. Remember, you can either ask a question for our special guest or simply put “I Choose Success” in the question box.

3/4/08, Tuesday at Noon pst/3pm est – I have a fabulous new company to share with you (& a cool person too named Rafael) - www.shiprush.com/ebay - who works very close with the major shippers, and partners with Endicia, to make your shipping completely automated no matter what carrier you use. AND, ShipRush is free.

Since shipping is such s huge part of the Success of your DSR’s, this will be a great class to ask questions of the expert

3/4/08, Thursday at Noon pst/3pm est - Join Mr. Customer Service, Tim Chapman, and Auction Listing Coach Carol Hearn, as they share opposite coast view points on buying and finding the Home Run deals at garage and estate sales.

3/4/08, Friday at Noon pst/3pm est - Join me for part 1 of this two-part series on Trading Assistants. In Part 1, I will go over the requirements and new sign-up for ALL Trading Assistants. Even if you were a TA before, you still have to re-sign back up to be part of the new program. We will go over this step-by-step.
In Part 2, join Carol Hearn and I as we go over best practices for TA’s as well as a powerful new opportunity/connection I just made for anyone who wants to sell for others on eBay.

You can find out more about these classes, as well as register, at: www.osiRockStars.com (scroll to the bottom of that webpage for upcoming classes, details and registration information).

The SHOP 08 Conference is TODAY – come hang out with me in Seattle

I’m on at 2:30pm – check out the itinerary – http://craveparty.com/shop08/itinerary1.htm

SHOP/08 Keeps Independent Businesses Healthy

One-day conference educates and inspires owners

SEATTLE, WA, January 30, 2008 – On Monday, March 3, SHOP/08 marks its second year for this one-day conference designed to support independent business owners. Attendees include retailers, spa and gym owners, travel agents, yoga teachers, creatives, self-employed service providers, and consultants of different stripes.

The purpose of SHOP/08 is to provide practical information, offer wise encouragement and build camaraderie. This is accomplished through expert speakers, panel discussions, breakout sessions and vendors whose services support the unique needs of business owners not affiliated with large corporations or chains. “Independent businesses keep the marketplace diverse and add character and soul to our communities,” comments SHOP/08 founder, Melody Biringer, herself a lifelong entrepreneur and independent business owner. “Independent owners are particularly courageous. They need a community to support them, and this is the purpose of SHOP/08.”

Presentation and breakout session topics include:

Turn Your Passion Into Profit: Straight Talk From Women Entrepreneurs
High Impact Low-Cost Marketing
Web Marketing Success Stories
What Your Customer Wants Next: Staying Up To The Minute And Translating Trends Into Strategy
Capital With Confidence: Decreasing Your Cost And Improving Your Bottom Line
Hit Send…Email Marketing
Be True To Your Brand: Do You Have A Business Soul?