eBay updates the feedback policy
In this Success Newsletter:
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PowerSellers – you must sign up to receive the new PayPal benefits
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Updated eBay Feedback information just released
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Class Replay – “Meet Kelsey Foster, Contessa of Social Networking and owner of www.MySavvySpace.com ”
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New Rock Star Social Networking 2.0 forum
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Free 30 eBay Store Trial – if you are thinking about it – now is the time!
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Best in Stores Contest Announced
Remember, you can read previous Success newsletters in the OSI Rock Star newsletter archives at http://osirockstars.com/?cat=5
PowerSellers – eBay Fee and Site Change Benefits
As we have been teaching on Rock Stars during the 9+ hours of the eBay Fee and Site Change training, PowerSellers will receive numerous benefits from these changes. These benefits include:
· 25% exposure increase in eBay core search with Best Match
· Expanded Seller protection – no more shipping to confirmed addresses
· Seller Dashboard – keep track of DSR’s, discounts and other vital information used in tracking your business
· 5-15% discount on your Final Value Fees – this is already happening and will show up on your invoice in April
PayPal Expanded Seller Protection
· No more confirmed addresses. Your customers can choose any shipping address, which makes checkout easier.
· No more coverage limit. The coverage limit under the Seller Protection Policy is $5,000 per year. Expanded seller protection has no annual limit.
· Coverage in more places around the world. Coverage is now extended to 190 countries, so you can ship to buyers wherever they are.
If you are an eBay PowerSeller in the
NOTE (this is good for ESP’s to know too): If you are not a PowerSeller, or lose your status and then gain it again, you need to enroll in the program each time to be eligible for these benefits. If any of your ‘new kids’ reaches PowerSeller status, besides a congrats email, make sure they are aware of the benefits of the expanded seller protection program and where to sign up.
Seller Dashboard
Log-into your My eBay and you will see a link to your Seller’s Dashboard. I poked around the site and found mine – it isn’t live yet, that is why you don’t see the calculations – but this is the basic layout you will see until May:
To learn more about the numerous eBay Fee and Site changes – how they affect you and how you can use them to your advantage, click here – www.JanelleElms.com/cd
Updated Feedback information just released
From eBay…
In January we committed to a plan that will restore the original intent of the Feedback system — to facilitate trust between buyers and sellers. Since announcing our plans, effective in May, it has become clear through conversations with many of you that eBay needs to do even more to protect sellers from dishonest buyers who use the Feedback system as a weapon. To make it perfectly clear, let me say that there is no place on eBay for anyone who abuses our community, flouts our marketplace policies and willfully harms other members.
As a result of our conversations with many of you, we are adding two Feedback policy changes to be rolled out in May to better protect sellers from this kind of behavior. First, while threatening to use negative Feedback to force an unfair deal is both extremely rare and grounds for permanent buyer suspension, we recognize it has happened in the past and will be tried in the future. If you experience this sort of behavior, please report this to eBay by using Contact Us from this page.
When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback — retroactively. But, we can’t identify those patterns without your help and reporting. This is a call to action for every seller.
(This first feedback update is in addition to us as sellers utilizing the UPI forms correctly as well to help eBay identify these types of buyers).
Second, we have listened to your thoughts on Unpaid Item (UPI) reports and our decision to remove negative or neutral Feedback from a buyer who fails to respond to a UPI. And what has become clear from our conversations is that we need to build in more flexibility for what happens when a buyer responds to a UPI report. What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, eBay will remove the seller’s negative or neutral feedback — retroactively.
To learn more about the numerous eBay Fee and Site changes – how they affect you and how you can use them to your advantage, click here – www.JanelleElms.com/cd
Class replay is up - Meet Kelsey Foster of MySavvySpace.com
“I expected to learn something from this podcast, but I was truly amazed at how much information was packed into this one hour.
This was not only information about social networking sites, but reminders that being a woman entrepreneur comes with its own set of challenges. It was inspiring to hear Kelsey’s take on that as well as who she turned to for inspiration and coaching and how that worked out.
It’s less than 6 hours since I listened to this podcast and already I have used some of the tips and information to move ahead.
Way to go, Janelle and Kelsey. Looking forward to the next set of webinars!!!”
Marlene
Your Hometown eBay Expert!
http://www.the-savvy-seller.com
Kelsey owns www.MySavvySpace.com and teaches people how to profitably use MySpace, Facebook and other social networking 2.0 sites. I recently met her at the Shop08 conference and immediately booked her for multiple shows on OSI!!
During this first class you get a chance to learn more about Kelsey including; the inspiring story as a single Mom with 2 kids, a day job, and a full-time new entrepreneurial business (not to mention a few juicy tidbits about using social networking in your business).
Join us as she shares:
- How she took an idea and ran down the path to Success
- What two things helped create her successful business
- How she balances the supportive and non-supportive people in her life
- What recommendations she has for other new entrepreneurs
- The ‘life lessons’ that she had to learn on her way to success
She also answered quite a few social networking questions including:
- The biggest myth about online social networking
- How to effectively use social marketing in your business
- What best practices you should use in profiting from social networking
- Ways to stand apart from the ’scam artists’ online
- How to manage your online ’social’ time
- Tips for selling you, your business and your products online
I love the free tutorial link she provided us during this great interview. Check it out today!
and…New Rock Star forum on Social Networking 2.0
One of the ecuational directions we wanted to take Rock Stars this year included the powerful social networking component for businesses. Lots of people use them to make ‘friends’, but I want you to have access to the experts who can teach you how to use them to market your business and create additional profits. Check out our newest forum at http://osirockstars.com/forum.php?id=30. Three amazing Stage Managers will be assisting the Rock Stars…
· Stephanie – is a Giant Squid on Squidoo, multiple channel seller, and is a marketing genius on many social networking sites
· Melanie – was the first one to bring Helium to my attention – an avid writer, she rocks at social networking sites and is amazing about sharing that info
· Kelsey – owns www.MySavvySeller.com – a company that specializes in helping brick and mortar and online businesses use social networking sites for profit.
Very excited about this new forum! Thanks Stephanie, Melanie and Kelsey for leading our Rock Stars into Web 2.0 with a profitable flourish!
Free 30 eBay Store Trial – if you are thinking about it – now is the time!
eBay Stores, if set up correctly, are one of the best e-commerce tools online…they do a lot of the heavy lifting for you including marketing, in-depth customer analysis, and advanced search engine optimization. PLUS…eBay just announced that from now until March 25th, 2008 you will receive a 30 day free trial for opening an eBay Store. (Which is perfect timing for the eBay Best in Stores Contest - see below!) Click Here to get your e-commerce Success Store started today!
From eBay - Offer valid for first time Basic or Premium Store Subscribers that subscribe between March 18, 2008 and March 25, 2008 only. Anchor Store subscribers are not eligible. Qualified subscribers will be charged a Store fee, but a credit for the first month will be posted to your account.
Best in Stores Contest Announced – WOW, look at all the Rock Star stores in the competition!!
Yeah – so excited…the eBay Best in Stores contest just started this week. We already have many of our amazing Rock Stars entered:
· Janieruth’s Fabulous to Funky Finds
· Vineyard Creek Original Findings
Can’t wait to see the others! Here are the details from Rich:
Hi everyone, this is Rich Lee with the eBay Stores marketing team. Today we are thrilled to launch our 5th annual Best in Stores contest - this is your chance to show off your Store and get a chance to win!
Does your Store have what it takes?
Get your Store in tip-top shape and register by Monday, March 31st. A panel of judges will then select four finalists in each of these categories:
· Best Shopping Experience
· Best Store Marketing
· Best Looking Store
· Best Simple Store
Once the finalists have been chosen, the eBay Community will be invited to vote for one winner in each category. Voting will run from April 16th – April 30th, with the winners being announced on May 15th.
You could win $1,500 and a trip to eBay Live!
Each of the four winners will receive a $1,500 cash prize and a paid trip to eBay Live! in
Sincerely,
Rich Lee
eBay Stores
- Open an eBay Store
- 99% of eBay Stores are set up wrong – be that 1%
- Some of our favoritest eBay Store designers are our Jennifers…Jennifer at www.Sittingboo.com and Jennifer at www.meepworks.com
- eBay Live ‘Best in Stores’ forum – lets hear who is entering! - http://osirockstars.com/topic.php?id=275&replies=3
huge blessings,
j
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